Opal Home Loans prides itself on the following service guarantees:

1. We ensure the choices we give you are suitable for your needs and explain in detail how each of them work.

2. We keep you updated on the progress of your loan application and monitor its progress until settlement.

3. We contact your legal representative, your real estate agent and any other professional contacts you require to introduce ourselves and liaise with them in order to complete your loan as quickly and efficiently as possible.

4. We do not give out your details to any other agency, apart from those you have given us permission for and those required to complete the loan process.

5. We strive to return all calls, emails or messages by next official working day.

6. We ensure that the Opal Home Loans Adviser you deal with is suitably trained and qualified and is a member of the Mortgage Industry Association of Australia.

7. We provide you with information and the steps required to put you in a favourable position to gain approval for a loan should we not be able to assist you at the time.